Support

CPTED.Now Field & web dashboard

Need a hand? Email support@cpted.nowand we'll get back to you. Include your account email and, if it's about a specific report, the report name.

Common questions

How do I sign in?

Use the email address that received your CPTED.Now invitation. Tap Sign in with Microsoft. If your phone automatically chooses a different account, tap Use a different sign-in emailand enter the invited address. If you have not received an invitation, email us and we'll help you get access.

The app can't access my camera, photos, or location.

These are enabled per device. Open Settings → CPTED.Now on your phone and turn on Camera, Photos, Location, and Microphone for the capture features you use.

My observations aren't syncing.

Observations save on your device first and sync to the cloud when you have a connection. Check your network, then reopen the app. If a report still won't sync, email support with the report name.

How do I delete my account?

Email support@cpted.nowfrom your account address and we'll verify the request and delete your account and associated cloud data within 30 days. See our Privacy Policy for details.

Privacy

Read how we handle your data in the Privacy Policy.